Please find below our current policies as of November 2023 onward. We reserve the right to make changes to these policies at any time as necessary for business operations, safety, and to uphold a positive training experience for everyone.
For the details of each of our policies, please review the drop-down options below:
Your Reserved Training Times
You will be set up on a recurring schedule for your training each week to ensure your best results and success with your program.
We have limited spots available at each time during the day and your recurring schedule RESERVES your preferred training times for as long as you are an active member with us.
Cancelling & Booking a Make Up
We allow you to book a make up for those times that you must cancel your regularly scheduled training due to other commitments, travel, or illness.
To cancel a regularly scheduled training time and be eligible to make it up, you must CANCEL your training appointment through our online schedule 8 hours prior to the appointment start time. If you do not cancel at least 8 hours prior (OR do not show up) you will lose that appointment and you will not be able to book a make up.
1) You must arrive 15 minutes prior to your scheduled training appointment for your warm-up. Example: If you are scheduled for 6:00pm you need to arrive at 5:45pm to warm-up. Please complete your warmup in the WARM UP ZONE and never in the TRAINING ZONES. The warm up is a critical part of your training to help you avoid injury and prepare you for your workout.
2) At the time of your scheduled appointment you will complete the custom designed strength training portion of your workout for 30 minutes with your coach in one of the 3 TRAINING ZONES.
3) Then your coach will prescribe you 15 minutes of cardio/metabolic training in the CARDIO ZONE that will complement your strength training and support your goals with us.
Here at Movimento Fitness it is important to maintain a safe, positive, respectful, and non-intimidating environment for all participants and for our team members.
What we expect from you:
You will be billed month-to-month, ongoing as a monthly subscription for the training package you have chosen UNLESS you request to cancel.
We accept Visa, MasterCard, or EFT (direct debit). All services are subject to applicable taxes by law. The paid amount is non-refundable. Your package is not transferable to another person.
An official Cancellation Form supplied by the front desk MUST be completed to cancel your package. See full details in the PACKAGE CANCELLATION POLICY tab below.
OPTION #1 – Cancel Effective Immediately – Fee Required:
You will be charged a cancellation fee equivalent to the rate of 1 month of your current package, processed at the time your Cancellation Form is completed to cancel your package. Your training will come to an end effective the day your Cancellation Form is complete. All future payments will cease and any unused make ups will be immediately forfeit and cannot be refunded nor applied as payment for the cancellation fee.
OPTION #2 – Provide 60 Days Notice – No Fee Required:
You can continue with your training as normal for 60 days from the day notice is given and your monthly payments will continue to run as regularly scheduled. After 60 days, all future payments will cease, your training will come to an end, and any unused make ups will be forfeit and cannot be refunded.
An official Cancellation Form supplied by the front desk MUST be completed to cancel your package. Without completion of this form you will continue to be billed monthly and no credits or refunds will be provided at any point in the future.
All payments before the date the cancellation form is signed are non-refundable and cannot be applied as a cancellation fee.
We are committed to helping you reach your best – and sometimes that means that we need to modify your workout plan. In the unfortunate event of an injury or change in your medical condition, you have the following options:
Continue your Semi-Private Training workouts with modifications. Simply communicate with our team and we can customize your programs accordingly.
2) Private Training:
Switch your Semi-Private Training for Private 1-to-1 Training (2 Semi-Private appointments equal 1 Private 1-to-1 Training appointment). Please note this is limited to both your and our availability for scheduling.
3) Medical Hold:
If you are advised by a doctor that you are NOT to participate in ANY physical training due to an injury or a medical issue, we can place your account on a MEDICAL HOLD for a maximum of 2 months. See below for details.
4) Package Cancellation:
In the event that you will need to be away from training for longer than 2 months we will proceed with cancelling your package (as per our package cancellation policy tab above).
90% of our time slots are currently on a waitlist. Once a time slot is full with recurring bookings that training time is put onto a waitlist.
Spots will be filled from the waitlist in the following order:
1) Current Member Moves:
If a current member has requested to be on the waitlist to move to a different time, they will be given top priority for that time slot. If there is more than 1 current member on the waitlist for that same time slot we will move in order of first to last (first come first serve) according to the date they were added to the waitlist.
2) Returning Past Members:
If spots become available after all current member moves have been made, spots will then be offered to any past members that are waiting for spots to return to their training.
3) New Members:
Finally any remaining spots will be offered to new members.
Going away? We hope you have a wonderful vacation!
What to do:
We are closed on all statutory holidays to allow our small, but mighty, team to also enjoy those days off so that they can always be at their best for you!
If your training appointment falls on a stat holiday our admin team will cancel your appointment 2 weeks in advance of the stat holiday. A make up will then show in your online account under “Available Make ups” so you may book for a different day.
We are also closed between Christmas Eve to New Years Day for our winter break. We provide a home training program for you to follow while the studio is closed so you keep moving and hit the ground running in the new year!